Desktop Support Technician

Desktop Support Technician
Work Type: On‑site
Experience Level: Intermediate
Position Overview
The Desktop Support Technician provides onsite technical support to end users, focusing on installation, troubleshooting, repair, and replacement of hardware and software in a primarily Windows‑based environment. This role requires strong customer service skills, the ability to work under pressure, and a solid understanding of desktop technologies and basic networking.
Key Responsibilities

+ Provide onsite desktop support, including installation, configuration, troubleshooting, and repair of hardware and software.

+ Support end users with Windows‑based systems, Office applications, printers, mobile devices, and general workstation issues.

+ Utilize ticketing systems to manage, update, and resolve support requests efficiently.

+ Perform basic network troubleshooting to resolve connectivity issues.

+ Deliver high‑quality customer servi...