Desktop Support Technician

JOB OVERVIEW:
Support computer technology effectively and efficiently by identifying ways to improve the functionality of existing systems or networks and recommending new systems if appropriate. System Analysts typically develop, implement, and test solutions to application problems; perform systems management and integration; improve existing systems; and review system capabilities. Furthermore, provide technical assistance and support related to computer systems, hardware, and software.

KEY RESPONSIBILITIES:
• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or incidents and troubleshoots technical issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consult with users to determine appropriate hardware and software needs and assist in placing orders.
• Maximiz...