Desktop/End User Support Level 2

Job Description
Overview
We are seeking a Level 2 Desktop Support Technician to join a small, collaborative IT support team in Atlanta. This role focuses on end-user support for internal employees, providing hands-on troubleshooting for desktop/laptop environments plus mobile devices and supporting escalations from the service desk.

Key Responsibilities
• Provide Tier 2 support for desktops, laptops, and end-user computing issues
• Troubleshoot hardware, software, and access-related issues (e.g., applications not loading, system errors)
• Support internal users across corporate offices and occasional field users (e.g., general managers and accountants who work in other locations)
• Manage and resolve incidents primarily through ServiceNow (ticket-based environment). In person support while onsite is also needed.
• Handle escalated issues via phone support from Tier 1/service desk, or TEAMS or onsite/hands on support
• Assist with new user setup, onboard...