Developer II ServiceNow

Software Development & Configuration

• Requirement Gathering:
  • Conduct interviews with business process teams and project requestors to capture comprehensive requirements.
  • Document and validate requirements, ensuring alignment with organizational standards and sufficient detail for implementation.
• Gap Analysis:
  • Compare gathered requirements against current software capabilities to identify configurable, deferrable, or custom development needs.
  • Categorize requirements based on complexity and feasibility for current or future releases.
• Configuration:
  • Configure and update system settings and workflows to meet business needs.
  • Identify reusable configurations to optimize efficiency across business units.
• Testing:
  • Design and execute scenario-based testing to validate functionality.
  • Resolve defects and verify fixes to ensure qua...