Digital Customer Engagement Manager - Escalations & Exceptions

Digital Customer Engagement Manager - Escalations & Exceptions

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Employment Type: Regular Full Time

This position requires you to commit to an hybrid-work model and you'll be expected to be at SAP office 3x a week.

The SAP Global Cloud Operations (GCO) organization is a business unit responsible for providing cloud hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.

As part of ECS, the SAP GCO Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery on ...