Digital Operations, Analyst

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About the Role

Digital Operations is a critical role in ensuring we have great customer experience in Claims Handling. This role will contribute to the best-in-class SOP (standard operating procedure) and policy while ensuring that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Roles and Responsibilities:

Review, assess and approve claims accurately within the agreed targeted service turnaround time and claims adjudication guidelines / practices.

Engage with customers to provide timely and accurate updates and resolutions regarding the claims; follow up additional information where required without delay; provide outcomes on the adjudication process and handle communication with internal and external stakeholders in line with the agr...