Digital Support Analyst at Bombardier

Enhance user experience by troubleshooting digital service requests with Bombardier, leveraging your problem-solving skills in a hybrid work environment.
As a Digital Support Analyst at Bombardier, you will be the frontline for resolving technical issues and logging user interactions in Salesforce. With your background in Service Management, you’ll engage with diverse teams to ensure rapid service restoration and customer satisfaction, all while contributing to knowledge-sharing initiatives.
Key Responsibilities:
• Serve as the first contact for digital service requests
• Troubleshoot and resolve technical issues promptly
• Document all interactions within Salesforce for data integrity
• Route complex issues to specialized technical teams
• Maintain consistent updates on support request statuses
Requirements:
• Bachelor’s degree in computer science or related field
• 3+ years in a Service Management environment
• Experience with Level 1 to 3 customer su...