Direct Contract, Customer Centre Officer, Technology & Operations

Business Function:

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)

Responsibilities:

1. Perform call monitoring, transaction review, quality survey, compliment validation and knowledge management in timely manner and appropriately as per process & procedure.
2. To ensure escalation is performed properly and in tim...