Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Salesforce Experience Services is seeking a Director, E&U Cloud Agentforce Adoption & Implementation who combines deep hands-on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & Utilities Cloud on Core.

At Salesforce, we are entering a defining moment — the convergence of autonomous AI agents, industry-specific data models, and modern API-first architectures is reshaping how utilities deliver services to their customers. This role is at the forefront of that transformation.

Key Responsibilities

Agentforce Adoption for E&U Cloud (Primary Focus)

• Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation
• Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, ou...