Director IT Service Delivery

Description We are looking for an experienced Director IT Service Delivery to lead enterprise support operations for a large retail organization in Burlington, New Jersey. This role will oversee service delivery strategy, end-user support performance, and operational excellence across a complex, multi-location environment. The ideal candidate brings deep leadership experience in large-scale IT operations, a strong command of service management practices, and the ability to drive reliable support outcomes in a fast-moving business setting.

Responsibilities:
• Lead IT service delivery operations across distributed locations, ensuring consistent support quality, strong responsiveness, and dependable end-user service.
• Direct service desk, command center, and 24/7 operational teams while building clear processes, accountability, and performance expectations.
• Act as the senior escalation point during critical incidents, coordinating rapid response efforts to restore ser...