Director (m/f/d) Customer & Field Force Excellence

Description

Director (m/f/d) Customer & Field Force Excellence

Key Responsibilities:

1. Strategic Business Partneriung

· Shape the customer engagement strategy and setup for the German affiliate, ensuring clear alignment with local business priorities and global Commercial Operations frameworks to maximize commercial impact and customer experience.

· Translate Business Unit strategies and market requirements into scalable concepts covering customer engagement models, field force setup and omnichannel execution.

· Act as a strategic sparring partner for Business Unit Directors, Sales Leaders and Marketing Leads on all Sales Operations and Digital Marketing aspects.

2. AI Strategy & Digital Commercial Infrastructure

· Own the AI strategy and roadmap for the German affiliate; prioritize high‑impact use cases, drive delivery, and build AI capabilities and adoption.

· Brin...