Director of Call Center Operations & Growth

MCI is seeking a Director to manage and develop supervisors for contact center operations in Pasig, Philippines. The role involves leading operational strategies to ensure performance aligns with corporate objectives, managing staff, and enhancing productivity.

The ideal candidate will have strong leadership skills, be proficient in Microsoft Office, and possess exceptional interpersonal skills. They will play a key role in driving sales and managing metrics to enhance customer satisfaction and operational performance.