Opportunity Description
Our client, a prominent real estate developer in downtown Toronto, is seeking a Director of Customer Service to lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy.
The Role:
As the Director of Customer Service, you will play a critical role in building and managing a customer-focused team while developing processes and procedures that align with industry standards, including the TARION Warranty Program and the Pre-Delivery Inspection (PDI) process. You’ll collaborate across departments to ensure a seamless transition from development to occupancy, with a focus on enhancing the overall customer experience.
Key Responsibilities:
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