Director of Enrollment & Eligibility

Description
About The Role

The Director of Enrollment & Eligibility is a senior operational leader responsible for hands-on, day-to-day oversight of eligibility and employer contribution operations within a complex Taft-Hartley environment. This role requires a strong on-site presence and active involvement in daily production, issue resolution, and operational oversight. The Director works directly with Managers, Supervisors, and staff to ensure accurate employer reporting, contribution reconciliation, eligibility processing, and regulatory compliance. The Director also serves as a primary operational liaison to the client/Fund, providing daily support, operational updates, and issue management to ensure performance meets client expectations and trust requirements.
Primary Responsibilities

• Provide daily on-site leadership across Enrollment, Eligibility, and Contribution Accounting functions.

• Monitor production volumes, backlog, aging items, and q...