Director of Operational Excellence

At ICF Next, we design and deliver integrated solutions that help organisations navigate complexity and create meaningful impact. To support our continued growth and ambition, we are strengthening our leadership team with a role dedicated to ensuring excellence, efficiency, and seamless collaboration across our delivery ecosystem.

The Director of Operational Excellence is a transversal leadership role created to ensure that ICF Next E&A functions as a single, high-performance and efficient engine. Reporting to Senior Leadership, you are the guardian of ICF Next’s standard of quality. While Delivery Directors (Events, Production, Outreach) own the expertise, the solutions and production of their specific pillars, you are responsible for the integrated quality, seamless cooperation and operational integrity and agility of the collective work.

You serve as the strategic partner to the Solution Director; while the Solution Director and Account Management teams drive the inno...