Opportunity Description
Responsibilities
- Oversee all daily operations, ensuring operational excellence, safety, and regulatory compliance
- Lead and develop multi‑disciplinary operational teams, fostering a strong service‑and performance‑driven culture
- Drive revenue growth by identifying commercial opportunities beyond the master plan, including pricing strategies, upselling, new experiences, partnerships, retail, and F&B optimisation
- Continuously review guest journeys and operational touchpoints to unlock new income streams and improve yield per visitor
- Balance operational efficiency with commercial ambition, ensuring revenue initiatives are scalable and sustainable
- Oversee facilities, asset management, and operational readiness of the attraction
- Implement policies, SOPs, risk management, and emergency response plans
- Support budgeting, forecasting, reporting, and long‑term operational and commercial planning
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