Director, Service Management

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

Summary:

The Director, Service Management is accountable for the strategy, execution, and continuous improvement of IT service management across the organization. This role ensures IT services are delivered reliably, transparently, and in line with agreed service levels, while driving strong operational discipline, resilience, and communication.

The Director leads teams and partners responsible for the Help Desk (Levels 1 and 1.5), incident management, change management, CMDB, resilience (DR/BCP), ser...