Dispatcher - Final Mile

This role will act as the operation’s customer support system. You will be responsible for, but not limited to maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.

ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Administration of orders received at the facility for delivery. This includes prompt updating of customer portals and internal systems.

• Prompt scheduling of deliveries to the end consumer per the client specific SOP’s

• Routing process for outbound delivery trucks focusing on service, revenue per truck, driver/drive team selection and dispatch.

• Completes all shipment statuses in the appropriate operating systems and portals, collecting POD’s and communicating extra charges to customers per the esta...