Disputes & Chargeback Analyst (Open)

Eastwood, Philippines

Dispute and Chargeback Analyst

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Dispute & Chargeback Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do

• Investigate and resolve credit card disputes in accordance with Reg Z and internal policies
• Manage AMEX chargeback processing, including analyzing transactions, preparing representments, and responding to chargeback inquiries
• Review transaction histories, merchant documentation, and customer statements to determine validity of claims
• Maintain accurate records of dispute cases and ensure timely reporting to meet regulatory and client requirements
• Collaborate with internal teams (e.g., Fraud, Risk, Operations) to elevate complex disputes...