Driver operation (Driver engagement lead), SPX Express

Job Description

• Develop and execute driver engagement and retention strategies to maintain a strong and active driver base.
• Design and manage incentive programs, campaigns, and communications to drive driver activity and performance.
• Analyze driver behavior and performance data to identify gaps and opportunities (activation, churn, productivity).
• Lead onboarding, reactivation, and lifecycle management initiatives for drivers.
• Work cross‑functionally with Operations, Product, and Marketing to improve driver experience and platform usability.
• Manage and mentor engagement team members to ensure effective execution.
• Gather driver feedback and translate insights into actionable improvements.