DTS Support Analyst I

Company Description : IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description
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Job Summary: -Tracks all customer service items to completion. -Evaluates customer service issue to determine level of service needed. -Resolves all Tier 1 issues. -Escalates Tier 2 issues to appropriate resource. -Maintains and increases knowledge of *** IS application, hardware, mobile devices and multiple operating system platforms. -Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident manage...