Dutch Speaking Customer Experience Specialist - Remote In Barcelona

Position:
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Customer Experience Specialist
Location: Barcelona, Spain (remote if in Barcelona)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES
Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
Process customer orders, quotations, and inquiries accurately using designated company systems (e.G., ERP or CRM tools)
Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficient...