Dynamic Customer Service Role at Formations

Become a pivotal part of Formations as a Customer Service Specialist, focusing on exceptional service combined with warehouse responsibilities. Ideal for organized individuals ready to make a difference.

You will be responsible for delivering effective responses to customer inquiries, managing order processing in D365, and providing direct support in the warehouse as needed. Building rapport and solving issues effectively will ensure an excellent experience for all customers.

Key Responsibilities:
• Engage customers through different inquiry channels
• Process sales orders and generate accurate quotes
• Work alongside warehouse and supply chain teams
• Track and resolve backorders in a timely manner
• Problem-solve customer complaints and returns

Requirements:
• 2–4 years of experience in order processing or customer support
• Strong organizational skills and attention to detail
• Effective communica...