Opportunity Description
E-Commerce Chat Support Specialist (Non-Voice)
Caldwell Communications Consultancy Philippines
Location: On-site, Mandaluyong
Employment Type: Full-time
Education: High/Senior High School (No Exp Required)
Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex issues to supervisors
- Meet quality, productivity, and customer satisfaction standards
Schedule & Training
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
Requirements
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