Opportunity Description
Job Responsibilities
- Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
- Provide prompt and professional customer support to ensure high customer satisfaction.
- Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
- Respond to customer feedback, complaints and reviews in a timely manner.
- Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
- Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
- Maintain accurate customer records and update order status in the system.
- Support daily e-commerce operations and administrative duties when required.
- Minimum 2 years of solid experience in Customer Service or E-commerce Customer Support.
- Familiar with TikTok Shop, Shopee and Lazada seller pl...
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