E-commerce Operation Manager

Scope of Work:

• Oversee end-to-end e-commerce operations, including order management, fulfillment, and logistics coordination
• Ensure smooth execution of daily operations and continuously optimize processes for efficiency and scalability
• Monitor and improve overall online store performance, including conversion rate, pricing strategy, and customer experience
• Collaborate with cross-functional teams (marketing, supply chain, and customer service) to drive sales and operational excellence
• Analyze performance metrics and customer behavior to identify growth opportunities and areas for improvement
• Manage and optimize email marketing campaigns to support customer retention and revenue growth
• Lead, mentor, and manage the e-commerce operations team, including task delegation and performance monitoring
• Handle operational issues, troubleshoot challenges, and implement effective solutions in a timely manner
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