E-Commerce Support Coordinator

Overview:

We are seeking a versatile and detail-oriented individual to join our team in a support role. This role will primarily focus on the management and coordination of our product range while also providing support in the Orders department as needed. The ideal candidate will be proactive, organised, and able to work independently.

Key Responsibilities:

• Maintain and update the product database, ensuring accurate and up-to-date product information on the website.
• Collaborate with suppliers to gather product details, images and specifications.
• Monitor stock levels and ensure timely updates to avoid discrepancies between stock availability and website listings.
• Assist in pricing updates and promotional activities.
• Ensure product content meets the company's SEO and marketing guidelines.
• Handle customer inquiries related to products, providing detailed and accurate responses.
• Analyse product performan...