EIT Operations - Senior Support Technician

Ready for a challenge?

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role 

We’re looking for a well-rounded IT professional to join our Enterprise IT Operations team with a clear focus on 2nd line ticket ownership. This is a great opportunity for someone eager to build on leadership, mentoring, and hands-on hardware/software troubleshooting while driving automation, audit readiness and continuous improvement across our environment.

These are some of the key components to the position: 

• Supporting the end users within the office ensuring suitable processes and support is in place

• Own 2nd line tickets end-to-end, including triage, diagnosis, resolution,...