Emergency Response Specialist - Voice Support (BGC Site)

Overview

Emergency Response Specialist with at least 2 years of voice-based customer support experience, preferably with background in emergency call handling or crisis response (e.g., 911 dispatch).

Responsibilities

• The ideal candidate must be quick-thinking, calm under pressure, and empathetic when engaging with customers in high-stress situations.
• Strong communication skills and adaptability are key.

Qualifications

• Bachelor's degree graduate
• 2+ years of inbound/outbound voice support experience
• Emergency/call dispatch or crisis support background preferred
• Excellent verbal English communication (C1 Versant required)
• Strong listening, comprehension, and adaptive conversation skills