Employee Life Cycle (ELC) Lead

Employee Life Cycle (ELC) Lead

Job Requirements*

We are looking for an Employee Life Cycle (ELC) Lead to own and govern
end-to-end employee lifecycle operations for Global and U.S. populations, from
onboarding through employee support, payroll interfaces, position lifecycle,

transfers, reporting, and offboarding.

This role is responsible for process governance, Tier-1/Tier-2 case management
oversight, system accuracy, compliance, and stakeholder coordination, ensuring
a consistent, compliant, and high-quality employee experience across all lifecycle

stages.

Key
Responsibilities*

ELC Governance & Case Management Oversight
• Own governance of Case Management – First Line Support processes

across Tier 1 and Tier 2

• Ensure accurate triaging, resolution, escalation, and documentation of

cases

• Enforce ticket hygiene standards (updates, work notes, public comments,

...