End User Support Analyst (Associate III - Cloud Infrastructure Services)

End User Support Analyst

UST is currently recruiting for an End User Support Analyst who provides first and second-tier support via phone, email, and remote connection to resolve routine problems related to hardware, software, and peripherals.

Location: London

Four days per week on site.

About The Role

The successful candidate will have a proven understanding of a wide range of end‑user computing technical requirements, including hardware knowledge and troubleshooting. The analyst leverages detailed knowledge of the organisation’s IT infrastructure environment to effectively deliver IT and business requirements.

The role focuses on resolving as many requests as possible during first contact, determining urgency, prioritizing appropriately, and responding to support requests either through corrective action or by routing issues to the appropriate IT specialists.

You will provide customer‑oriented follow‑ups in a courteous...