End User Support Specialist I

As a vital member of our central IT organization, you will be responsible for maintaining the network infrastructure, hardware, and software that keep our offices running efficiently. This role serves both internal and external clients, ensuring a seamless technical experience through expert administration, device management, and high-touch support.

In this position, you will act as a primary point of contact for technical resolutions. You will manage the full lifecycle of hardware and software support, from initial workstation setup to complex troubleshooting in a Windows-centric environment. We are looking for a proactive problem-solver who can bridge the gap between technical complexity and user-friendly solutions.

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  Diagnose and resolve hardware, software, and operating system issues for des...