Endpoint Operations Technician with AVD Experience -Hybrid

LOCATION- Alpharetta, GA; Charlotte, NC; Chicago, IL; Conshohocken, PA; Dallas, TX; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Lenexa, KS; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS



ROLE RESPONSIBILITIES

• Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs.


• Maintain desktop images and modify SCCM task sequences as needed.


• Create and maintain existing support documents to maintain high quality standards in the delivery of End User Computing services.


• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.


• Provide second-tier support for support teams, including root cause analysis and preventative analysis.


• Provide tec...