Engagement Manager

Who Are You and What You’ll Do

As an Engagement Manager at Bishop Fox, your responsibilities will include, but not be limited to:

Ensure that customers realize value from Bishop Fox services at each touchpoint of the customer experience. Initial objectives include:

• Oversee delivery of Bishop Fox products and services to ensure compliance with contract deliverables and Service Level Objectives
• Delivering medium (100-500 hours) to large (500 hours and larger) projects on time, within scope, and under budget
• Executing project plans, proactively identifying and managing risks, resolving/ escalating issues, and driving projects to successful completion
• Building relationships with clients as measured by Net Promoter Score (NPS), ad hoc feedback, and successive contracts.
• Provide customer insights based on customer engagement results, YoY trending, industry comparison, and security best practices, and provide this i...