Engineer I, Service

The DAS Technical Support Engineer will provide technical services, product support and assistance for CommScope DAS product lines to both internal and external customers during and post network deployment in EMEA/APAC. Support could be remote, on-site and via the phone. The technical support engineer will work with R&D, Quality and engineering teams to improve product reliability and supportability based on field performance and learnings from the field. This position will be reporting into Manager based in Madrid, Spain.

Duties & Responsibilities

• Provide technical support to DAS internal (sales, project managers, business development and engineering) and external customers (Operators, Neutral Hosts).
• Own end to end issue resolution with 100% quality and urgency. Work to meet or beat scorecard performance targets and customer SLAs.
• Primary focus will be the DAS product family, including associated Antennas / RF Cables and Device Management ...