Opportunity Description
Role Responsibilities
- Maintains effective communications with customers and field team members to better understand support requirements.
- Involve and lead end to end process in service delivery such as dispatching of technicians to work orders in Salesforce & ServiceMax
- Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts.
- Arranging subcontractors for delivery of service
- Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
- Review and approve time entries of technicians’ hours and time sheets
- Ensure Work Order completion and closure in Salesforce upon completion of field work.
- Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing.
- Raise Purchase Order for vendors and...
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