Enterprise Customer Success Manager, Asia

Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

Position Overview: The Manager, Customer Success role is responsible for owning the success, retention, and growth of Wiley’s Enterprise customers across Asia. Location: Philippines / Indonesia / Malaysia.

Responsibilities

• Manage a portfolio of Enterprise customers across Asia and serve as a trusted post‑sale partner.
• Lead onboarding, adoption planning, customer reviews, and success plans to ensure customers achieve strong outcomes.
• Track usage, engagement, satisfaction, risks, and renewa...