Enterprise Operations Contact Center Practitioner Professional QUEZON CITY, PH

Job Summary

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), delivering deep technical and industry expertise to public and private sector clients across the world. The Process Delivery Specialist will answer customer queries, deal with complaints, and provide potential customers with detailed information about our products while ensuring first‑call resolution and high customer satisfaction.

Responsibilities

• Receive inbound calls to provide customer service support to policyholders, agents, 3rd‑party callers and new customers.
• Conduct research through maximizing all available resources and provide necessary information in response to queries from callers.
• Provide resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creat...