Enterprise Support Specialist (Canada )

About The Role

We are targeting a June 1st start date.

This is an overnight position. Shopify operates 24/7 to support merchants around the world, and this role is specifically designed to cover overnight hours.

About The Role: Shopify's Enterprise Support Specialists build the future of AI-powered commerce by helping merchants win every day. You will solve complex problems quickly, elevate teammates, and turn merchant feedback into improvements. You will shape how millions of businesses succeed, identify patterns that make our tools smarter, build knowledge that scales globally, and influence how commerce evolves. In this high-energy role, every insight matters and every day brings new challenges worth solving.

Key Responsibilities:

• Deliver exceptional, executive-level support to merchants via chat, messaging, and phone
• Collaborate with peers to share learnings, best practices, and solutions, raising the ...