Enterprise Technical Support (Level 2)

Job Responsibilities Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs. Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems. Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security. Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools. Documentation: Keeping detailed records of network configurations, changes, and support activities. User Support: Providing support to end-users and other IT teams for network-related issues. Operational Hours: Provide 7 days shift hours technical assistance Escalation: Attend to escalation from Level 1.5, Provide after-hours technical assistance to Data Centre (eg. handle customer visits, rebo...