Entry Level Help Desk

Job Description
We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for a recent Computer Science graduate with internship experience who is looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position requires working onsite five days per week and provides hands-on exposure to enterprise technology across both macOS and Windows platforms.
In this role, the Help Desk Analyst will provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system. Responsibilities include troubleshooting hardware and software issues on Mac and Windows devices, assisting users with account access and password resets, installing and configuring laptops, desktops, printers, and peripheral devices, and documenting issues and resolutions clearly. The analyst will escalate complex issues to higher-level sup...