Entry Level Support Engineer

What is the role?

38 hour working week (Mon - Thu 8hrs & Fri 6 hours). Based on-site in Palmerston North and working within the education sector, you will be the first point of contact for any IT-related issues. Through face‑to‑face interactions and managing the ticket board, you'll deliver excellent customer service, effectively communicate with non‑technical users, and prioritize and troubleshoot technical problems. You'll also collaborate with cross‑functional teams to resolve complex issues. As part of your responsibilities, you'll complete daily timesheets, which requires strong attention to detail.

Eligibility

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
• Diagnose and troubleshoot technical issues reported b...