Episode Experience Manager for Self-Service BB Wired

Episode Experience Manager for Self-Service BB WiredSkip to main content#Episode Experience Manager for Self-Service BB Wired page is loaded## Episode Experience Manager for Self-Service BB WiredApplylocations: 15F The Globe Towertime type: Full timeposted on: Posted 24 Days Agojob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience. Reporting to the Episode Experience Lead, this role is hands-on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the episode. The Episode Experience Manager works closely with frontline te...