EUC Support Specialist

Description We are looking for an EUC Support Specialist to provide hands-on technical assistance for employees across the organization in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, and access-related issues for both onsite and remote users while helping maintain a reliable end-user computing environment. The ideal candidate brings strong desktop support experience, sound troubleshooting skills, and a customer-focused approach to keeping daily operations running smoothly.

Responsibilities:
• Deliver technical support for employees experiencing problems with desktops, laptops, peripherals, operating systems, and business applications.
• Manage and prioritize assigned incidents and service requests to meet response and resolution expectations within established service levels.
• Investigate escalated issues from the service desk, identify root causes, and restore user productivity through effective troubleshooting an...