Executive: Customer Experience Centre

Overview

Tracker requires the services of a talented and experienced Executive: Customer Experience Centre for shaping and leading Tracker’s customer experience strategy across all service delivery channels. This role is central to ensuring that every customer interaction reflects Tracker’s brand promise, drives satisfaction, and strengthens loyalty. The successful incumbent will oversee the design and execution of end-to-end customer journeys, embedding customer-centric thinking into operational processes, technology platforms, and communication strategies. The role is accountable for driving measurable improvements in customer engagement, conversion, and retention ensuring that Tracker remains differentiated in a competitive market.

Strategy Formulation and Implementation

• Develop and implement the CX strategy aligned to Tracker’s business objectives, ensuring measurable impact across all customer touchpoints.
• Drive customer satisfaction an...