Executive, Customer Relations

About the job Executive, Customer Relations

Job Description

You will play an important role in:

• Assist with membership related issues, resolving complaints, and processing transactions
• Manage complaints, determining the cause of the problem, provide appropriate solutions alternatives within the timeline, expediting critical and recurring issues, follow up to ensure resolution
• Identify and assess customers needs to maximise their satisfaction
• Investigate and manage cases with accurate, valid and complete information by using the right methods/ tools while resolving or escalating membership and payment issues
• Provide information on membership fees, policies, processes, benefits, products, and services in response to customers enquiries
• Recommend and cross‑selling products and services to members and potential members
• Actively engage with customers to meet personal/ team KPI and service level...