Executive, Customer Service

About the Job

MoneyMax is seeking a highly motivated and customer‑oriented individual to join our Customer Operations team as a Customer Service Executive. The role primarily involves handling customer inquiries and providing excellent service to our Philippines customer base through email, chat, and phone support channels. The ideal candidate must have strong written and verbal communication skills in Tagalog and English , a passion for problem‑solving, and a commitment to customer satisfaction.

Responsibilities

• Promptly and accurately respond to customer inquiries via email, chat, and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyMax’s products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer...