Executive - Customer Service

Description

• They must possess a professional attitude towards customers.

• The representative should also demonstrate a positive attitude while handling customers.

• They should also communicate well with customers through numerous communication channels.

• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.

• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.

• They should also have in-depth knowledge about business based on which they can manage customer complaints.

• The staff must also record customer feedback for process improvement as per company process.

• Communicate and coordinate effectively with internal departments

• Maintain customer database as per company process

• Follow company process accurately and efficiently Skill Set required

• Candidates must hold a general educatio...