Experience Architect (ServiceNow/AI)

Job Description
This role will serve as the experience architecture lead for an enterprise wide ServiceNow platform that includes an AI powered chat interface used across the entire organization. We are looking for a senior level Experience Architect who combines deep ServiceNow platform experience with human centered design expertise and a systems / project manager mindset. This person will help design, validate, and implement intelligent, psychologically sound user experiences — particularly focused on conversational AI, workflow orchestration, and end to end journey design. This is not a purely visual design or research role. The role requires strong cross functional partnership with IT, engineering, data, and platform teams and the ability to move initiatives from concept → design → implementation in complex enterprise environments.

Pay Rate begins at $65/hr

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