Experience Design Lead

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What does the job do for the Company?

-Lead strategic customer experience projects and transformation initiatives in support of the CX Head (VP) and enterprise priorities

-Translate the CX strategy into prioritized roadmaps, business cases, and execution plans across journeys, touchpoints, and processes

-Oversee Voice of Customer (VoC) programs and customer data analysis to surface actionable insights, root causes, and opportunities for improvement

-Govern CX dashboards, KPIs, and re...